Terms & Conditions

1. Who we are

This website is operated by the law firm of Avv. Graziana Aiello, admitted to the Italian Bar, Via Davide Bertolotti 7, 10121 Turin, Italy, VAT no. 05428900871, email info@avvocatoaiello.com, phone 011 5843288.

The firm also operates through its Milan, Catania and Toronto (Canada) offices.

2. Nature of the information published

All content on this site, including blog articles, is general information only. It is not legal advice and does not replace a personalised consultation. No lawyer-client relationship arises from browsing the site or sending a message through the contact form.

The information refers to Italian law and may not apply in other jurisdictions.

3. Engagement of the firm

A professional relationship is created only when a written mandate and fee estimate are signed, after a conflict-of-interest check and the applicable anti-money-laundering formalities.

Until then the firm assumes no duty to act and no responsibility for procedural deadlines.

4. No guarantee of outcome

A lawyer owes an obligation of means, not of result. The firm does not promise or guarantee any particular outcome, recovery of money, timescale or amount of compensation.

Any cases or experiences described on the site are illustrative and do not predict the outcome of other matters.

5. Fees and estimates

Fees are agreed in writing before work begins, in line with the applicable Italian professional parameters, and set out disbursements, contributions and taxes. Court fees, stamp duties, service costs and the fees of correspondent lawyers or technical experts are borne by the client.

Contingency-fee arrangements are permitted only within the limits set by Italian law and the Bar Code of Conduct.

6. Consumer right of withdrawal

Where the client is a consumer and the contract is concluded at a distance or off-premises, the client may withdraw within 14 days without giving reasons, under Articles 52 ff. of the Italian Consumer Code.

If the client expressly asks the firm to start work before that period expires, on withdrawal the client must pay for the work already performed.

7. Complaints and supervision

Complaints may be sent to info@avvocatoaiello.com and receive a reply within 30 days. Professional activity is supervised by the competent Italian Bar Council and governed by the Bar Code of Conduct.

Consumers may also use the European Commission's Online Dispute Resolution platform.

8. Limitation of liability

The firm is not liable for loss arising from use of the information published on this site, from temporary unavailability of the service, or from the content of linked third-party sites. Nothing in these terms limits liability where the law does not allow it, including wilful misconduct or gross negligence.

The firm holds professional indemnity insurance as required by Italian law.

9. Intellectual property

Text, images, trade marks and layout are owned by the firm or used under licence. Reproduction, in whole or in part, without written permission is prohibited. Quotation with a link to the source is permitted.

10. Electronic communications and advertising

This site may be promoted through advertising campaigns on third-party platforms. The firm's informational advertising complies with Articles 17 and 35 of the Italian Bar Code of Conduct: it is truthful, non-comparative, non-suggestive and contains no reference to guaranteed outcomes.

The contact form opens your own email client; no data is stored on the website.

11. Governing law and jurisdiction

These terms are governed by Italian law. The courts of Turin have jurisdiction, without prejudice to the mandatory forum of the consumer's place of residence where applicable.

12. Changes

The firm may update these terms. The applicable version is the one published when you use the site or sign the mandate (last updated: 2026-09-02).

13. Acceptable use of the site

You agree to use this website lawfully and in line with these terms.

14. Unsolicited communications and confidentiality

Sending a message through the form, by email or via WhatsApp does not create a professional relationship and does not attract the confidentiality of the lawyer–client relationship, which arises only upon formal engagement.

Please do not send confidential documents, health data, court filings or sensitive information before you receive written confirmation that a file has been opened. The firm first performs a conflict-of-interest check and may be unable to accept the instruction.

15. Advertising and enquiries from ads

Some pages of this site are used as landing pages for advertising campaigns on Meta, Google and other platforms. The firm's advertising complies with the Italian Code of Conduct for Lawyers (Articles 17 and 35), which requires truthful, verifiable, non-suggestive and non-comparative information.

Enquiries received from an ad are treated as informational requests: they are reviewed by a qualified professional and usually answered within one business day. No enquiry results in an automatic engagement, and no fee is due for the initial assessment unless otherwise agreed in writing.

Any figures, testimonials or references to results published on the site are indicative, refer to concluded matters, do not predict outcomes and may not be relied upon as a promise of results.

16. No guarantee that funds will be recovered

Specifically in relation to online fraud, unauthorised trading and banking fraud, the firm gives no guarantee whatsoever that lost funds will be recovered in whole or in part, nor of any timescale.

Outcomes depend on factors outside a lawyer's control, including whether the perpetrators can be identified, where funds are located, the cooperation of intermediaries and the decisions of the competent authorities. The firm does not offer "fund recovery" services and does not work with operators promising guaranteed recovery against advance payment.

Fees are payable for the professional work performed, regardless of outcome, in accordance with the signed estimate.

17. Third-party links

The site may link to external resources (legislation, authorities, platforms). The firm does not control those sites and is not responsible for their content, privacy practices or availability.

18. Bar registration and professional insurance

The work is carried out by a lawyer registered with the competent Italian Bar Council and is governed by the professional law (Law 247/2012) and the Code of Conduct for Lawyers.

The firm holds the professional indemnity insurance required by Article 12 of Law 247/2012. Bar registration and policy details are stated in the engagement letter and may be requested by email at any time.

19. Consumer complaints and the ODR platform

Complaints may be sent to info@avvocatoaiello.com; the firm replies in writing within 30 days. If the matter is not resolved, a consumer may contact the competent Bar Council or use the European Commission's Online Dispute Resolution (ODR) platform.

Mandatory consumer rights under the law of your country of residence remain unaffected.

20. Termination and withdrawal of the engagement

The client may revoke the engagement at any time; the firm may withdraw for good cause, complying with its professional duty to continue acting for as long as needed to avoid prejudice.

In both cases, fees for work already performed and disbursements remain payable. The file is returned to the client on written request.

21. Cross-border matters and Canada

The firm is qualified to practise law in Italy. Matters governed by Canadian law or other jurisdictions are handled exclusively with locally licensed professionals, who take responsibility for advice on their own law.

Nothing on this site constitutes advice on Canadian law or the law of any other country.

22. Force majeure, severability, assignment

The firm is not liable for delays or failures caused by force majeure (strikes, infrastructure failures, acts of authority, exceptional events).

If any clause is held invalid, the remaining clauses stay in force. The contract may not be assigned without written consent. These terms, together with the engagement letter and fee estimate, constitute the entire agreement between the parties.

23. Language and versions

These terms are published in Italian, English and French. In case of discrepancy, the Italian version prevails. Last updated: 2026-09-02.